Where do you deliver?
Currently Hedgren ships orders to the contiguous 48 states, the District of Columbia, Alaska, Hawaii, the U.S. Territories Puerto Rico and U.S. Virgin Islands, and APO/FPO addresses. We are not able to ship to Canada at this time.
Is there a shipping charge for orders?
We offer FREE SHIPPING on all orders over $100. Shipping to the contiguous United States is $9.99. Shipping to Alaska, Hawaii, and other US territories is $14.99.
When will I receive my order?
Our orders ship via USPS from California within 1-2 business days. Once your order has left the warehouse, you should receive it within one week.
How can I place an order?
To place an order select your desired item and add it to your shopping cart. If you are interested in buying one or more items, you can change the quantity and selection in the course of the buying process. Follow the instructions on the checkout page to complete your order. As soon as you confirm your order, an automated e-mail confirmation will be sent.
What payment methods can I use?
We are able to accept all major credit cards that were issued within the United States as well as PayPal and AfterPay.


How can I cancel my order?
The time between the placement of your order and shipment is very limited therefore, you may not be able to cancel. Please contact our customer service team to cancel your order. If it has not shipped, we will cancel the order. If it has shipped you will have to return the items for a refund.
I want to return the order for a refund, what should I do?
Refunds will be issued for unused bags with tags within 30 days of the delivery date.

To return an item visit our returns page.
My goods are damaged or faulty, what should I do?
If the goods are damaged or faulty, please contact customer service.


Our Warranty Service
Hedgren provides a two-year warranty (5 years for hard-shell luggage) against material and manufacturing defects, which is valid from the date of purchase. If you find such a defect within the warranty period, please contact our customer service. We will need a photo of your item as well as the damage. Hedgren will repair or replace the product at its own discretion and free of charge. But don’t forget: for your warranty claim to be valid, you must be able to show a proof of purchase.

Important: the warranty is limited to the purchase price of the product. So, it does not cover damage caused by any of the following: incorrect use, negligence, carelessness, scratches, tearing, exposure to extreme temperatures, solvents, acid or water, normal wear, damage by normal use or transportation damage (at airline companies for example).


Cleaning Your Hedgren Bag
Check out the following instructions, in case of emergency only.* Wipe off dirt with a soft and dry cloth first. Clean the fabric with a slightly wet cloth. Do not bleach. Do not soak in water. Do not use any chemical cleaners to care for the product. Hang in a shady place to dry. Avoid moistening the decorative parts when cleaning. Please check the product details of your particular bag for more customised care instructions. * Emergencies may include, but are not limited to: coffee spills, luggage conveyor belt dust, cosmetics leaks, globetrotting wear-and-tear.


RFID Blocking Technology
Skimming fingers beware! This digital information is protected.

Your RFID pocket enables cards against unauthorized RFID readers. Many credit cards, passports and other RFID enabled media contain RFID chips that record your personal information, if you do not use protective measures with RFID pockets, identity thieves can obtain your credit card data using hidden RFID readers without you ever knowing.
How To Set Your TSA-LOCK
The original number is 0-0-0.

To set your personal combination, follow these steps:

1. Put the dials in the position of the current combination: 0-0-0.
2. Press down the reset button with a pen until you hear the 'click' sound.
3. Turn the dials to set your code, for example: 8-8-8.
4. Once you slide the lock is set. You hear the 'click' sound again.

Your personal code is now set. Note it down in a safe place in case you forget it. If you wish to change the combination, repeat steps 1-4.

There is no key included with this lock, only custom authoroties have the approved key. For more info, go to