Shipping
Where does Hedgren ship?
We ship to all 50 states.
Our site does NOT process orders shipping to US territories, international addresses, or P.O. boxes.
Please note: We ship our items FedEx and do not ship to an APO, AE or addresses outside the U.S.
We are not able to ship to Canada at this time
Our site does NOT process orders shipping to US territories, international addresses, or P.O. boxes.
Please note: We ship our items FedEx and do not ship to an APO, AE or addresses outside the U.S.
We are not able to ship to Canada at this time
Is there a shipping charge for orders?
We offer FREE standard shipping on all orders within the contiguous United States.
Shipping to Alaska and Hawaii is $14.99.
Shipping to Alaska and Hawaii is $14.99.
When will I receive my order?
Most orders are shipped via FedEx Ground from our warehouse in Washington State. You should receive your order within 10 business days following your order confirmation. We do not offer weekend deliveries. If you have a rural zip code, please allow up to an additional two days.
Returns
How can I cancel my order?
The time between the placement of your order and shipment is very limited therefore, you may not be able to cancel. Please contact our customer service team to cancel your order. If it has not shipped, we will cancel the order. If it has shipped you will have to return the items for a refund.
I want to return the order for a refund, what should I do?
Refunds will be issued for unused bags with tags within 30 days of the delivery date.
To return an item visit our returns page.
To return an item visit our returns page.
My goods are damaged or faulty, what should I do?
If the goods are damaged or faulty, please contact customer service.
Warranty
Our Warranty Service
Hedgren provides a two-year warranty (5 years for hard-shell luggage) against material and manufacturing defects, which is valid from the date of purchase. If you find such a defect within the warranty period, please contact our customer service. We will need a photo of your item as well as the damage. Hedgren will repair or replace the product at its own discretion and free of charge. But don’t forget: for your warranty claim to be valid, you must be able to show a proof of purchase.
Important: the warranty is limited to the purchase price of the product. So, it does not cover damage caused by any of the following: incorrect use, negligence, carelessness, scratches, tearing, exposure to extreme temperatures, solvents, acid or water, normal wear, damage by normal use or transportation damage (at airline companies for example).
Important: the warranty is limited to the purchase price of the product. So, it does not cover damage caused by any of the following: incorrect use, negligence, carelessness, scratches, tearing, exposure to extreme temperatures, solvents, acid or water, normal wear, damage by normal use or transportation damage (at airline companies for example).
Cleaning
Cleaning Your Hedgren Bag
Check out the following instructions, in case of emergency only.*
Wipe off dirt with a soft and dry cloth first. Clean the fabric with a slightly wet cloth. Do not bleach. Do not soak in water. Do not use any chemical cleaners to care for the product. Hang in a shady place to dry. Avoid moistening the decorative parts when cleaning.
Please check the product details of your particular bag for more customised care instructions.
* Emergencies may include, but are not limited to: coffee spills, luggage conveyor belt dust, cosmetics leaks, globetrotting wear-and-tear.
Features
RFID Blocking Technology
Skimming fingers beware! This digital information is protected.
Your RFID pocket enables cards against unauthorized RFID readers. Many credit cards, passports and other RFID enabled media contain RFID chips that record your personal information, if you do not use protective measures with RFID pockets, identity thieves can obtain your credit card data using hidden RFID readers without you ever knowing.
Your RFID pocket enables cards against unauthorized RFID readers. Many credit cards, passports and other RFID enabled media contain RFID chips that record your personal information, if you do not use protective measures with RFID pockets, identity thieves can obtain your credit card data using hidden RFID readers without you ever knowing.
How To Set Your TSA-LOCK
The original number is 0-0-0.
To set your personal combination, follow these steps:
1. Put the dials in the position of the current combination: 0-0-0.
2. Press down the reset button with a pen until you hear the 'click' sound.
3. Turn the dials to set your code, for example: 8-8-8.
4. Once you slide the lock is set. You hear the 'click' sound again.
Your personal code is now set. Note it down in a safe place in case you forget it. If you wish to change the combination, repeat steps 1-4.
There is no key included with this lock, only custom authoroties have the approved key. For more info, go to www.hedgren.com.
To set your personal combination, follow these steps:
1. Put the dials in the position of the current combination: 0-0-0.
2. Press down the reset button with a pen until you hear the 'click' sound.
3. Turn the dials to set your code, for example: 8-8-8.
4. Once you slide the lock is set. You hear the 'click' sound again.
Your personal code is now set. Note it down in a safe place in case you forget it. If you wish to change the combination, repeat steps 1-4.
There is no key included with this lock, only custom authoroties have the approved key. For more info, go to www.hedgren.com.