Returns & Exchanges

Unused merchandise with original packaging will be eligible for a full refund within 45 days of date of purchase.  Hedgren reserves the right to approve all returns, and maintains the right to refuse returns if they do not comply with this policy.

Follow these steps to make a return:

  1. Securely repack your merchandise with original packaging.
  2. Enclose your original packing slip to ensure proper credit.  Please keep a copy of your packing slip for reference.
  3. Email customerserviceusa@hedgren.com and provide the dimensions of the shipping carton and we will email you a return label.
  4. Your return will be processed within three business days upon receipt at our warehouse.  
  5. Once the return is processed, your original payment method will be refunded for the cost of the product (original freight costs will not be refunded).
  6. If you would like to exchange your product, please follow this return process and place a new order on www.hedgren.com
  7. Refunds will be processed to the same form of payment you used for the original purchase after your returned merchandise is received and confirmed in new condition.  Please allow standard processing times for refunds through your payment method provider.

If you have any questions or concerns, please contact our customer service department via email: customerserviceusa@hedgren.com or at (866) 913-6699.

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